The Nylo service humanoid exhibited at CES 2026. Source: IntBot
The integration of robotics and artificial intelligence is resulting in more global partnerships. IntBot and Certis today said they have entered a strategic partnership to explore and develop “socially intelligent” robot applications for enterprise and public-facing environments in Singapore.
“The partnership signals a broader industry adoption of physical AI, as socially intelligent robots move from demos and pilots towards operationally viable deployments,” stated the companies.
The collaborators said they will combine IntBot’s General Social Intelligence technology with Certis’ experience in designing and running complex, mission-critical operations. The companies will work on humanoid concierge and assistance applications that can be integrated into live operating environments, where robots must interact naturally with people while meeting practical requirements for safety, reliability, and service delivery.
IntBot says its humanoid is mature, scalable
IntBot asserted that its partnership with Certis demonstrates that its physical AI platform, deployment model, and enterprise operating framework are ready to expand across high-traffic public spaces in Singapore and beyond.
“With multimodal models maturing, the decisive bottleneck for embodied AI shifts from task manipulation to human interaction,” said Lei Yang, co-founder and CEOof IntBot. “A robot’s success in public spaces is increasingly measured by its ability to engage people, and Singapore’s smart-infrastructure leadership makes it the ideal launchpad for physical AI. Partnering with Certis ensures our intelligence layer is backed by world-class operational reliability.”
San Jose, Calif.-based IntBot said it is designing and building humanoid robots to operate autonomously in real-world human environments. “When robots operate around people — not behind cages — social interaction becomes an essential part of the task,” said the company.
IntBot said its robots can interpret human intent, understand social context, and respond naturally in dynamic public settings such as hotels, conferences, and campuses. By combining real-time multimodal perception with a closed-loop interaction system, the company promised to deliver reliable social autonomy that improves through real-world deployment data. IntBot said it is live in hospitality today, laying the foundation for scalable human-robot collaboration across service industries.
Certis looks to integrated services
Certis said its partnership with IntBot supports its broader robotics strategy: to integrate robotics into real operations as part of a wider ops-tech model that brings people, processes, systems, and machines together. The Singapore-based company explained that it will shape use cases, operational workflows, and deployment requirements so that humanoid robots can support better service outcomes in complex environments.
“The next phase of enterprise robotics will be defined not just by autonomy, but by how naturally robots can work alongside people in live operations,” said Raahul Kumar, chief executive for international and robotics and chief strategy officer at Certis.
“Certis’ strength is in designing and running complex frontline operations,” he added. “By bringing IntBot’s social intelligence capabilities together with Certis’ experience in operational design and frontline deployment, we can deliver humanoid robots that ease pressure on frontline teams in demanding roles, while offering the public a more intuitive way to navigate the daily environments they pass through.”
Certis said it designs and runs security, facilities, and workforce management as a single operating model, orchestrating people, systems and processes. The company said its approach “is grounded in structured operational design, where processes, workflows and resources are engineered around defined outcomes.” Certis claimed that AI and robotics will help it deliver coordination, visibility, and day-to-day execution across operations for its clients.
Partners plan to support a range of social robot use cases
IntBot and Certis said they plan to support a range of customer-facing use cases, such as wayfinding, visitor assistance, multilingual engagement, customer service support, and frontline operational support. The collaboration will span transit, hospitality, healthcare, retail, and other public venues.
By integrating social intelligence with humanoids, the partners said they aim to enable robots to move beyond predefined tasks or scripted workflows and become more adaptive, intuitive, and capable of naturally assisting people in everyday environments.
The companies are working toward initial pilot deployments in Singapore as the technology and use cases mature. Certis operates in regional markets including Australia and Qatar with its global team of more than 25,000 employees.
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