Listen to this article

ROBOTIS is a global leader and supplier of robotics solutions technology and the exclusive manufacturer of the DYNAMIXEL line of smart actuators. As an innovative service robot solution provider, ROBOTIS has been developing the indoor and outdoor versions of their next-generation Autonomous Mobile Robot (AMR) platform GAEMI (Pronounced Gèh-me).

The GAEMI indoor hotel delivery robot has received significant amounts of development and improvement through each iteration of the platform, with customer interaction and satisfaction as the main priority. At HITEC Toronto 2023, ROBOTIS unveiled the newest, third-generation model.

Key features of the GAEMI 3.0 platform include:

• Integrated AI-enabled manipulator (robot arm) supporting interaction with existing infrastructure (elevators, doors, keycards)
• Seamless multi-floor delivery operation to maximize serviceable areas
• Customizable storage, branding, and styling options are available

GAEMI enables hotels to provide the best intra-facility service and small goods delivery to guests with minimum cost and complexity. In South Korea and Japan, major hotel chains such as Courtyard by Marriott, Mayfield Hotel & Resort, Kensington Hotels & Resorts, Novotel, and Ibis Styles have already experienced an increase in service-related revenue thanks to the GAEMI service robot’s ability to provide reliable around-the-clock food and beverage delivery, hospitality, and room service.

GAEMI 3.0 is a completely new base and payload design, with a variety of payload configurations possible. | Credit: Robotis

Basic specs

GAEMI provides increased productivity in a variety of hotel departments, including housekeeping, food and beverage, and security. GAEMI helps to enhance the guest experience by providing personalized 24/7 hospitality services, including curbside pickup and direct service to guests’ rooms when guests order from food delivery platforms, such as DoorDash, ChowNow, Grubhub, Postmates, etc.

GAEMI also supports hotel staff and alleviates labor shortages by autonomously carrying out routine service tasks. GAEMI increases employee and guest safety by providing contactless deliveries and conducting autonomous security patrols. These varied capabilities contribute to improving overall operational efficiency and reduced staffing requirements, all while providing a wonderful and consistent guest experience.

Aaron Park (Chief Business Development Officer) said this about the HITEC event: “ROBOTIS is excited to unveil our latest third-generation GAEMI hotel service robot at HITEC this year, as well as for the impending expansion of our service robot programs beyond ROBOTIS’ native Korea.”

ROBOTIS is also accepting customization requests regarding specialized GAEMI models to meet the specific needs of any organization’s service needs.