Sheraton’s Los Angeles San Gabriel Hotel said this week it plans on opening the hotel next January with 8 Aethon TUG robots slated to guide guests and deliver in-house services.
More normally seen in hospitals, the TUG robots will navigate the hotel using an internal built-in map alongside sensors that allow it to move around people and obstacles, using the hotel’s wifi to communicate with elevators and automatic doors, Sheraton said..
“Having eight robots is a first for the US hotel industry, and we know our TUG robots will be an approachable, cutting-edge addition to the world-class service guests expect at Sheraton properties. Robots are the next wave of hospitality technology and we believe our overnight guests and those in the local San Gabriel community will find the robots to be intriguing and fun,” GM Wanda Chan said in a press releae.
A single TUG unit will be tasked with guiding guests to destinations on the 1st floor, while the other 7 systems will be multi-use, delivering in-room items to guests which include luggage, meals, towels and other guest items, calling guestroom phones when they’ve arrived at the door.
“The robots will work alongside our employees and not replace them, rather their purpose is to make certain tasks more efficient, allowing staff to focus on the needs of guests and offering more personal touches. Sheraton’s ‘Go Beyond’ program does that by delivering the highest standards of service to guests, and we believe these TUG robots will enhance their experience and they will come to appreciate the fast, reliable service the robots will deliver,” Chan said.