Digital labor company IPsoft today announced the launch of its new artificial intelligence platform, Amelia Health Agent, which leverages its existing AI system to streamline and automate tasks for the healthcare industry.
“We have seen the hype about AI’s ability to find cures for major diseases overnight. Now it is time to recover AI’s reputation by applying advanced cognitive technology to the daily operations of the sector in order to provide demonstrable benefits to patients and the organizations who treat them,” president and CEO Chetan Dube said in a press release.
These daily operations include administrative processes like booking rooms or beds ad coordinating patient transfers, patient help like providing information or scheduling appointments and tests and customer service like answering insurance questions.
“Routine cognitive processes can take up to 51% of a nurse’s and 17% of a doctor’s time – which is frustrating when health systems struggle with affordability and workforce shortages and patients complain about access,” said David Champeaux, who was appointed cognitive director, health solutions. “With Amelia’s unique combination of human-like conversational intelligence, advanced analytics and dynamic processes execution, we finally have the opportunity to transform healthcare by freeing up its human capital – addressing challenges in access, quality, and efficiency.”
IPsoft developed Amelia as a human-like AI platform that connects conversations with data and processes to provide personalized customer experiences. Already, the platform is implemented in the United States, Europe and Asia and is available for use with mobiles, laptops, tablets and home devices. The company though expects that one day it will combine Amelia’s brain with physical robots, according to Dube.