Moxi No. 119 completes Diligent’s one millionth hospital delivery at a Midwest hospital, transporting supplies from the inpatient pharmacy to the outpatient infusion center. | Source: Diligent Robotics
Diligent Robotics Inc. today announced its latest milestone: Its Moxi robots have surpassed 1 million deliveries across its entire fleet. The company said this accomplishment proves its expertise in developing and deploying robotic systems into hospital workflows.
“This milestone is a testament to Diligent Robotics’ leadership in healthcare automation and our commitment to delivering impactful solutions that support clinical teams,” stated Dr. Andrea Thomaz, co-founder and CEO of Diligent Robotics. “While many companies talk about integrating robotics into healthcare, we’ve been successfully doing it since 2020.”
“Moxi’s achievements showcase the transformative power of embodied AI in addressing real-world challenges,” she added. “As we look to the future, we’re excited to push the boundaries of innovation, advancing robotic capabilities to create even greater efficiencies, support, and milestones in healthcare and beyond.”
Diligent Robotics uses daily data to innovate
This milestone at a top-ranked academic health system in the Chicago area came just a few months after Diligent’s Moxi fleet completed 110,000 autonomous elevator rides at health systems across the U.S. Now, the Austin, Texas-based company said it has surpassed 125,000 elevator rides.
Once integrated into hospitals, Moxi can handle routine tasks such as delivering supplies, lab specimens, and medications. With an average task time of 20 to 26 minutes, the robot ensures consistent and reliable delivery while streamlining hospital operations, Diligent said.
Behind the scenes, the company said it uses multiple terabytes of performance data collected weekly from its fleet to drive continuous innovation. This data is critical to refining the mobile manipulator’s capabilities and accelerating the development of new product iterations.
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Moxi marks additional milestones
In addition to surpassing 1 million deliveries, Moxi has made other accomplishments, according to Diligent Robotics. They include:
- Saving nurses and other clinical staffers over 1.5 billion steps, allowing them to remain in their units and closer to their patients
- Saving clinical staff over 575,000 hours, giving them back that time to focus on being at the bedside and being more creative in their work
- Currently partnering with 23 health systems, representing 31 hospital-level partnerships and growing nationwide. Customers range from multi-hospital health systems to small community hospitals in rural areas.
“One of the things I noticed when shadowing nurses during their day-to-day work is how often they get pulled away from patient care to go and run tasks, to go and get things,” said Trish Fairbanks, chief nursing officer at Endeavor Health. “This is a huge dissatisfier for nurses. They like to be with their patients, and Moxi doing the running around for them is just super cool.”
Robotics proving its potential to transform healthcare
Founded in 2017, Diligent claimed that Moxi’s success is a clear indicator of the growing role of humanoid robots in healthcare. Robotics in healthcare, once considered an experimental innovation, has evolved into a transformational tool, delivering operational efficiencies and reshaping workflows.
Health systems are increasingly relying on solutions like Moxi to streamline workflows, alleviate workforce shortages, and combat clinician burnout. This shift highlights the growing recognition of robotics as an essential component in addressing the complex challenges of modern healthcare, Diligent said.
“It’s been incredible to see how perceptions of Moxi have evolved over time,” added Thomaz. “Initially, there were natural concerns about how this technology might replace jobs or operate efficiently in a busy hospital.”
“Now, Moxi has become an indispensable part of the team, taking on routine tasks that allow staff to focus on patient care,” she said. “Watching clinical teams interact with Moxi as if it’s a real member of the team—saying, ‘Good morning,’ giving it high-fives, and even naming it ‘Employee of the Week’—has been one of the most rewarding human-robot interactions I’ve seen in my career. Seeing Moxi become such a valued part of healthcare teams reaffirms our mission to create technology that truly supports people in meaningful ways.”
To gain insights into the latest AI research, Diligent recently launched its AI Advisory Board. The board is made up of leaders from Stanford, NYU, and Carnegie Mellon. Diligent Robotics picked the members for their research in collaborative robotics.
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